AnswerPlus

AnswerPlus is a Canadian-owned call centre that has provided answering services since 1961. Its receptionists are all based in Canada and work in English and French, covering after-hours calls, overflow or round-the-clock support.

Services

• Answering services: virtual receptionist, reception overflow, temporary reception cover and after-hours answering.
• Call centre services: order taking, email response, live chat, help desk, appointment booking and multi-branch support.
• Outbound calling: reminder calls, surveys and customer relationship calls.
• Urgent call services: pop-up call centres, urgent response, disaster preparedness support and mass messaging.
• Safety and recalls: work-alone check-ins and product recall lines.
• Virtual dispatch: after-hours dispatch of service requests and emergencies.

Clients

• HVAC, plumbing and electrical firms, disaster restoration and elevator companies
• Medical and healthcare providers, including VON
• Property and facilities management, real estate and professional services
• IT support, transportation and roadside assistance, and oil and gas

Key facts

• Based in: Canada
• Founded: 1961
• Clients: more than 1,500 businesses
• Languages: English and French