Duo Solutions

Duo Solutions runs a contact centre in Las Vegas, Nevada, staffed by on-site agents. It sells outsourced customer service and calling to small and medium businesses, and keeps its agents in the United States.

What Duo Solutions offers

• Inbound call handling: answering customer calls with a standard, custom or branded greeting.
• Outbound services: calls to promote products, gather market data or follow up customers.
• Customer service teams: agents trained to a client's own specifications.
• Integrations: google Calendar connection, email notifications and number forwarding.
• Reporting: standard reports on calls handled.

Who it serves

Small and medium businesses that want a service team set up in days rather than months, without hiring in-house.

Key facts

• Based in: Las Vegas, Nevada
• Founded: June 2013, by a father and son
• Experience: Founders report over 35 years in contact centres and technology