ContactUS Communications

ContactUS Communications runs outsourced customer contact for companies from physical contact centres in the US and abroad, alongside agents who work remotely. It began by answering phone, chat, SMS and email contacts and has since added its own customer experience technology, including AI tools, sentiment analysis and quality assurance.

What ContactUS Communications offers

• Contact centre services — agents recruited and trained for each client, covering peak demand onsite or virtually.
• MotionCX — a cloud-based contact centre platform that gives agents a single customer profile and AI-driven workflows.
• Sentiment measurement — a tool that tracks customer sentiment and agent state of mind during interactions.
• Performance insight — instant access to contact centre data, key metrics and interaction quality.
• Consulting and implementation — reviewing a client's technology and support, finding efficiencies and putting new systems in place.

Who it works with

The company acts as a consultative partner to organisations that want to improve customer experience and grow their contact operations as they scale.

Key facts

• Based in: United States
• Locations: contact centres in the US and abroad, plus remote staff
• Platform: MotionCX