Annex

• La Paz, Baja California

HOW DO YOU CONNECT WITH

YOUR CLIENTS? More than 50% of consumers prefer to connect with companies via non-traditional channels

Get to know what your audience is looking for.

Most companies in the US have a FCR (First Contact Resolution) of 72% or lower.

• How do you connect?
• What your audience is looking for

Your customer can

make or break your business.

• Empowered customers are more in control
• Increasing customer retention rates by 5% increases profits by 25% to 95% ‡
• 84% of people trust online reviews as much as friends †

This is how Anexa improves

customer interactions.

• Improving the customer’s experience towards your brand through tailor-made Omnichannel solutions
• Counting on our cutting-edge operations centers, in major cities in Mexico, which are located about 2 hours from the main cities in the US
• Implementing bilingual campaigns is one of our strengths thanks to our affinity with the Hispanic market
• • Accenture – “Customer 2020: Are you future-ready or re-living the past?”
• † Inc
• com – “84 percent of people trust online reviews as much as friends”
• ‡ Harvard Business Review – “The economics of e-loyalty”