DeepCall

Empower seamless and efficiency communication with Leading Cloud Telephony Solutions Scalable Flexible Quicker Access Easy Deployment

Customer centric enterprises rely on DeepCall

Features and Advantages of Cloud Telephony & IVR Solutions

• Fast Queue Management Automated call distribution based on business hours, technical support level, IVR options, agent skills and more
• Analyze and Redistribute resources where you need them the most Automated call distribution based on business hours, technical support level, IVR options, agent skills and more Analyze and Redistribute resources where you need them the most
• Live Calls Create filtered Kanbans based on call type, DID, agent connected, call duration, campaign,queue and more, to monitor Live Calls Create filtered Kanbans based on call type, DID, agent connected, call duration, campaign,queue and more, to monitor Live Calls
• Agent Monitoring Detailed information of your agents to monitor their full day live activity Detailed information of your agents to monitor their full day live activity Deep analysis of every second and accountability for the last bit of information including Performance of Agents, Call Center, and Campaigns

Visualize your Call Center with our sophisticated algorithms that provide analytical data and its graphical representation

Proactive Dialing with Pool Call

Our cutting edge proactive pool calling algorithms analyze the running outbound campaigns and predict the availability of agents in the future and initiate calls so that free available time of agents can be minimised

Enterprise-class performance you can trust.

ISO certified solution to keep the data secure

Grow at will, expand without worrying about infrastructure Best success rates, voice quality and reduced latency 24×7 customer support via phone, email

Our customers get results.

More Engagement of Contacts We are writing to you to report the excellent help and service I received from a member All my call were handled politely, professionally I understand that there is training and support behind her ability to perform, on top of this her helpful personality For all of that, let me take the opportunity to thank you both with this letter " We are using DeepCall cloud telephony Tollfree services from last 2 years, it's very user friendly & fulfilled all our requirements I would appreciate the after sales services of DeepCall They are just call away 24x7 DeepCall means you think something you will get the solution Thanks to DeepCall & its team Vice President at DETEL With the world class toll free number features, we are now able to keep track of each calls and it helps in our business very well Thanks to DeepCall and its team Sahaj Path developed a great relationship with DeepCall and their support in all aspects with a powerful suite of tools that helped Sahaj Path to handle entire inbound & outbound traffic easily The variety of the platform is easy to use Sahaj Path always look DeepCall as partner not just a service provider

Very very prompt and transparent Got prompt response every time we require We have bothered them every now and then and got the solution every time Even if we have changed the mothers logic flow almost entirely two times within 3 months Good to have professional people to be with

• Remote customer support call centre
• Outbound call center for remote sales teams
• Advance call modules will handle your complex IVR flow smoothly