DeepCall

DeepCall is a cloud telephony platform, provided by Sarv Webs Pvt Ltd, that lets organisations run call centres and phone support over the internet. It covers inbound and outbound calling, IVR menus and remote working for agents. The system is used for police emergency helplines as well as in business contact centres.

Services

• Cloud contact centre: a hosted call centre that agents can use from anywhere.
• Queue management and IVR: routing calls by business hours, support level, menu choice or agent skill.
• Live call monitoring: filtered boards showing live calls by type, number, agent, campaign or queue.
• Agent monitoring and analytics: tracking agent activity and reporting on agents, centres and campaigns.
• Predictive pool dialling: outbound dialling that forecasts when agents will be free.
• Lead generation: tools to capture and manage sales leads.

Clients

It names emergency services, government, finance, healthcare, retail, hospitality and enterprise users. Customers quoted include Kota Electricity Distribution, Shri Ram Finance and Sahaj Path Knowledge Foundation.

Key facts

• Provider: Sarv Webs Pvt Ltd
• Certification: ISO certified
• Support: available round the clock by phone and email