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BPO Service Company

Abbott Answering Service

Live telephone answering service for businesses in Buffalo, Rochester and Syracuse, running since 1948

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About Abbott Answering Service

Abbott Answering Service handles business calls with real operators rather than recorded messages, covering Buffalo, Rochester and Syracuse in New York State. The company has been answering phones for local firms since 1948 and runs from Lackawanna, near Buffalo.

Services

  • Live call answering: trained staff pick up calls on a business's behalf, so callers speak to a person.
  • After-hours cover: answering outside normal office hours.
  • Custom messaging: message handling set up to match each client's needs.
  • HIPAA-compliant delivery: secure passing of messages for healthcare clients.
  • Message channels: delivery by SMS text, email or voicemail box.

Who it serves

Small businesses across the region, with dedicated services for home health providers, property managers and real estate firms; one construction client says it has used the service for 30 years.

Key facts

  • Based in: Lackawanna, New York
  • Founded: 1948
  • Coverage: Buffalo, Rochester and Syracuse

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-10. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
1948 (78 years) evidence sent

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