BPO Service Company

Abbott Answering Service

Live telephone answering service for businesses in Buffalo, Rochester and Syracuse, running since 1948

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TrustList summary

Abbott Answering Service handles business calls with real operators rather than recorded messages, covering Buffalo, Rochester and Syracuse in New York State. The company has been answering phones for local firms since 1948 and runs from Lackawanna, near Buffalo.

Services

Live call answering: trained staff pick up calls on a business's behalf, so callers speak to a person.
After-hours cover: answering outside normal office hours.
Custom messaging: message handling set up to match each client's needs.
HIPAA-compliant delivery: secure passing of messages for healthcare clients.
Message channels: delivery by SMS text, email or voicemail box.

Who it serves

Small businesses across the region, with dedicated services for home health providers, property managers and real estate firms; one construction client says it has used the service for 30 years.

Key facts

Based in: Lackawanna, New York
Founded: 1948
Coverage: Buffalo, Rochester and Syracuse

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Categories & features

Rankings

Abbott Answering Service is ranked on 5 TrustList rankings: #1 on 2, #11 on 1, #13 on 1 and #19 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Abbott Answering Service has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 5 rankings

On 2 of these it sits behind Hastings Humans, ahead of Dexcomm.

#1of 25
Messaging
It is one of 2 here listing industrial and one of 4 here listing manufacturing.
Its profile: “- Custom messaging: message handling set up to match each client's needs.”
Of the 25 here, 9 also cover call center and 7 also cover medical; 2 also work in United States and 2 also work in California.
Behind Call Center Plus, ahead of AHS Consulting.
#1of 6
New york
It is the only one of the 6 here listing messaging and one of 7 here listing medical.
Its profile: “Abbott Answering Service handles business calls with real operators rather than recorded messages, covering Buffalo, Rochester and Syracuse in New York State.”
Of the 6 here, 3 also cover business services and 3 also cover outsourcing; 7 also work in York and 2 also work in Rochester.
Behind Davinci, ahead of Datrose.
#11of 15
United states of america
It is the only one of the 15 here listing industrial and one of 2 here listing manufacturing.
Of the 15 here, 11 also cover web development and 11 also cover eCommerce; 2 also work in Texas and 2 also work in Austin.
#13of 14
United states
It is the only one of the 14 here listing industrial and one of 3 here listing manufacturing.
Of the 14 here, 11 also cover insurance and 8 also cover property; 3 also work in Florida and 3 also work in Nice.
#19of 588
Business
It is one of 3 here listing industrial and manufacturing.
Its profile: “Abbott Answering Service handles business calls with real operators rather than recorded messages, covering Buffalo, Rochester and Syracuse in New York State.”
Of the top 82 here, 11 also cover security and 11 also cover simple; 3 also work in Berlin and 3 also work in Atlanta.
Behind Aabasoft Technologies, ahead of abeo.