BizJuice

BizJuice is an Atlanta, Georgia company that acts as a guide for people running contact centres. Rather than selling one product, it screens suppliers across contact centre operations and recommends the ones that fit each client's organisation, working with contact centre leaders internationally.

Products and services

• Supplier vetting: reviewing vendors for BPO outsourcing, technology, consulting, training and staffing, then presenting a shortlist.
• Technology selection: help choosing and integrating contact centre systems, including performance dashboards and gamification tools.
• Operations advice: support on operations management, quality assurance, finance and site selection for facilities.
• Executive consulting: senior-level guidance on major contact centre projects.
• Contact Center Leaders Network: a membership group with local events such as lunch-and-learn sessions in Atlanta.

Clients

Its clients are contact centre organisations and their leaders. One client quoted on its pages says BizJuice introduced three dashboard options, one of which it went on to choose.

Key facts

• Based in: Atlanta, Georgia, US