Answer Ally

Answer Ally provides live receptionists, based in the United States, who answer business calls around the clock every day of the year so that callers never end up in voicemail. Earlier listing copy described the service under the Answer Telecommunications name in Portland.

Products and services

• Live call answering: receptionists taking calls and messages whenever the client is unavailable.
• Dispatch: passing jobs on for towing, HVAC, plumbing and other repair trades.
• Appointment handling: booking, confirming and rescheduling client appointments.
• Email and live chat: replying to customer service emails and website chats.
• Toll-free and vanity numbers: sourcing and renting numbers, including setup and upkeep.

Who it works with

It serves law firms, veterinary practices, doctors' offices and clinics, and service and repair companies, and states that it works across all industries.

Key facts

• Staff: U.S.-based receptionists
• Hours: round the clock, all year
• Terms: no long-term contracts