Converga

Converga provides business process services combined with IT, trading under the Canon Business Services name. It reworks how a client's operations run and adds supporting technology so staff can concentrate on core work.

What Converga offers

• Process optimisation — replacing manual steps to make work faster and more accurate.
• Document and workflow automation — automating document handling and making better use of the data inside it, including accounts payable automation.
• Robotic process automation — software robots for repetitive back-office tasks.
• Customer service delivery — redesigning how services reach customers.
• Managed IT services — running infrastructure, cloud and security so people can work securely from anywhere.

Who it works with

Converga tailors services to each organisation. Sectors it writes about include insurance and financial services, and the Endeavour Foundation is quoted as a client for its IT operations work.

Key facts

• Trading name: Canon Business Services
• Areas: business process outsourcing and managed IT