Smarsh

Smarsh makes software that captures, archives and monitors electronic communications. Regulated organisations use it to keep records of messages and to check them for risk.

The company covers many channels, including email, social media, text messaging, instant messaging and collaboration tools, websites and voice. It describes itself as a SaaS regulatory technology provider.

What Smarsh offers

• Capture — gathers communications from many channels in one place.
• Archiving — preserves the data in a form that can be searched later.
• eDiscovery search — finds messages and produces reports during litigation, early case assessment or investigations.
• Supervision — flags conduct and compliance red flags using machine learning and language processing.
• Data insight — lets firms use communications data for business analysis.

Who it works with

Companies of all sizes that must supervise employee communications for compliance and risk reasons, including those with hybrid or distributed teams.

Key facts

• Model: software as a service
• Recognition: named a leader seven years running in enterprise information archiving, according to its own site