Leverage Contact Center

Leverage Contact Center is a customer service and BPO company based in Luanda, Angola. It provides customer care, back office data processing and sales support for client businesses, with a focus on measurable results.

The company says it works in an agile way, with close collaboration between its operations and development teams and the client's specifications.

Services

• Customer support: inbound and outbound customer care, technical help desk and branded customer care.
• Back office and data: data entry, quality control, custom dashboards and reports, and tracking of service KPIs.
• Sales and retention: cold calling, customer reactivation and retention, and cross-selling and upselling campaigns.
• Written channels: online chat on websites and messaging on Messenger, Facebook and Instagram.
• Team training: continuous training, skills development and project-specific training.
• Customer experience: mapping the customer journey to find pain points and opportunities.

Key facts

• Based in: Luanda, Angola.
• Second office: Lisboa, Portugal.