Knoah

Knoah is a customer experience business that runs support, moderation and back office work for brands. Its website presents the group's services under the IntouchCX name, aimed at companies that want omnichannel customer care and digital trust work.

What Knoah does

• Omnichannel customer care: support across chat, email, social media, SMS, voice and self-service channels.
• Back office services: transaction processing, claims and collections handled behind the scenes for clients.
• Trust and safety: content and brand moderation, fraud detection and misinformation work, combining AI with human review.
• AI services: data annotation, human-in-the-loop training, compliance and red teaming for AI systems.
• Quality and workforce: quality assurance, workforce management and loyalty programmes.

Clients

Brands across different industries, with solutions tailored to each sector and clients in Latin America and the Caribbean.

Key facts

• Experience: 18+ years, as stated on the IntouchCX website
• Innovation hub: IntouchNXT