Answering Service Company

Knoah

Customer experience outsourcing for brands, covering support channels, back office and trust and safety

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TrustList summary

Knoah is a customer experience business that runs support, moderation and back office work for brands. Its website presents the group's services under the IntouchCX name, aimed at companies that want omnichannel customer care and digital trust work.

What Knoah does

Omnichannel customer care: support across chat, email, social media, SMS, voice and self-service channels.
Back office services: transaction processing, claims and collections handled behind the scenes for clients.
Trust and safety: content and brand moderation, fraud detection and misinformation work, combining AI with human review.
AI services: data annotation, human-in-the-loop training, compliance and red teaming for AI systems.
Quality and workforce: quality assurance, workforce management and loyalty programmes.

Clients

Brands across different industries, with solutions tailored to each sector and clients in Latin America and the Caribbean.

Key facts

Experience: 18+ years, as stated on the IntouchCX website
Innovation hub: IntouchNXT

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Knoah is ranked on 2 TrustList rankings: #14 on 1 and #39 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Knoah has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 2 rankings

#14of 16
Hospitality and leisure
It is the only one of the 16 here listing goals and one of 2 here listing partners.
Of the 16 here, 12 also cover financial services and 11 also cover medical; 2 also work in United States.
Behind Intercom Nigeria, ahead of Konnektors.
#39of 54
It
It is one of 4 here listing automotive and utilities.
Of the top 52 here, 15 also cover business services and 15 also cover information technology; 2 also work in Florida and 2 also work in York.
Behind Innovative Vision, ahead of Leverage Contact Center.