Answering Service Company

Lemon Business Solutions

UK-based contact centre and call answering provider for engineering, technical and care companies, with ISO-certified operations

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TrustList summary

Lemon Business Solutions is a UK-based contact centre founded in 2003. It handles customer calls and first-line triage for engineering, technical and care companies, including clients worldwide.

Services

Call answering: round-the-clock call handling delivered from the UK.
Dispatch and escalation: escalation processes and in-depth reporting that help clients meet their service levels.
System integration: working directly on clients' third-party systems and portals to cut costs.
Diagnostic tools: a bespoke diagnostic tool and knowledgebase that raise first-call resolution.
Business process outsourcing: outsourced contact centre and operational support for defined workflows.

Clients

The firm supports engineering, technical and care companies, and works with a range of brands and businesses in those sectors.

Key facts

Based in: the North East, UK
Founded: 2003
Certifications: ISO 9001 for quality management and ISO 27001 for information security
Supplier scheme: Alcumus SafeSupplier

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Lemon Business Solutions is ranked on 2 TrustList rankings: #26 on 1 and #33 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Lemon Business Solutions has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 2 rankings

#26of 30
Consumer products and services
It is one of 10 here listing information technology and one of 15 here listing medical.
Of the 30 here, 17 also cover financial services and 16 also cover business services; 2 also work in United States and 2 also work in Dubai.
Behind Kunnect, ahead of Leverage Contact Center.
#33of 35
Information technology
It is one of 10 here listing consumer products & services and one of 27 here listing business services.
Of the 35 here, 17 also cover medical and 14 also cover telecommunications; 2 also work in York and 2 also work in California.
Behind Kunnect, ahead of Line One Contact Centres Inc.