Lemon Business Solutions

Lemon Business Solutions is a UK-based contact centre founded in 2003. It handles customer calls and first-line triage for engineering, technical and care companies, including clients worldwide.

Services

• Call answering: round-the-clock call handling delivered from the UK.
• Dispatch and escalation: escalation processes and in-depth reporting that help clients meet their service levels.
• System integration: working directly on clients' third-party systems and portals to cut costs.
• Diagnostic tools: a bespoke diagnostic tool and knowledgebase that raise first-call resolution.
• Business process outsourcing: outsourced contact centre and operational support for defined workflows.

Clients

The firm supports engineering, technical and care companies, and works with a range of brands and businesses in those sectors.

Key facts

• Based in: the North East, UK
• Founded: 2003
• Certifications: ISO 9001 for quality management and ISO 27001 for information security
• Supplier scheme: Alcumus SafeSupplier