Answering Service Company

DSG

Group of specialist businesses covering customer experience, marketing, telecoms, data and security across Africa

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TrustList summary

DSG is a digital solutions group made up of seven specialist businesses. Its work spans customer experience, marketing, mobile telecoms, customer data, security and online commerce, and it serves brands across Africa.

What DSG offers

Customer experience: contact centres, omnichannel customer service and customer journey design for consumer-facing brands.
Marketing and agency work: performance marketing, AI-assisted creative production, media buying and custom digital experiences.
Mobile virtual network services: launching a branded mobile service with the billing, subscriber management and daily operations handled.
Customer data and AI: unified customer profiles, AI segmentation and predictive analytics through its own data platform.
Managed security: 24/7 security operations, threat detection, endpoint protection and security awareness training.
Commerce: online store set-up, a payment gateway, and courier services for individuals and companies.

Who it serves

Consumer-facing organisations and enterprises across Africa, including small and medium businesses and remote office networks that need managed security.

Key facts

Based in: Johannesburg and Cape Town, with remote agents as well
Technology partners: Genesys, Twilio and Avaya for customer service platforms
Mobile partner: Telavox, for turning SME mobile lines into business communication tools

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

DSG is ranked on 9 TrustList rankings: #3 on 1, #5 on 2, #6 on 1, #7 on 2, #15 on 1, #27 on 1 and #36 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. DSG has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 9 rankings

#3of 26
Ecommerce
It is the only one of the 26 here listing cybersecurity and one of 3 here listing internet.
Of the 26 here, 14 also cover consumer products & services and 14 also cover business services.
Behind Domshark, ahead of HiredSupport.
#5of 29
Marketing
It is one of 3 here listing eCommerce and one of 4 here listing telecommunications.
Its profile: “Its work spans customer experience, marketing, mobile telecoms, customer data, security and online commerce, and it serves brands across Africa.”
Of the 29 here, 7 also cover financial services and 7 also cover information technology; 2 also work in Dubai.
Behind Digi Media InfoTech, ahead of Enspyre Inc..
#5of 27
Digital
It is one of 6 here listing security and one of 8 here listing information technology.
Its profile: “DSG is a digital solutions group made up of seven specialist businesses.”
Of the 27 here, 10 also cover medical and 9 also cover telecommunications.
Behind Consentia Inc., ahead of Elevation Connect.
#6of 20
Security
It is one of 4 here listing retail and one of 6 here listing business services.
Its profile: “Its work spans customer experience, marketing, mobile telecoms, customer data, security and online commerce, and it serves brands across Africa.”
Of the 20 here, 7 also cover eCommerce and 7 also cover outsourcing.
Behind Courtesy Connection, ahead of Elevation Connect.
#7of 29
Media
It is the only one of the 29 here listing cybersecurity and one of 3 here listing internet.
Its profile: “- Marketing and agency work: performance marketing, AI-assisted creative production, media buying and custom digital experiences.”
Behind Digi Media InfoTech, ahead of Elevation Connect.
#7of 27
Design
It is one of 2 here listing cybersecurity and one of 3 here listing retail.
Its profile: “- Customer experience: contact centres, omnichannel customer service and customer journey design for consumer-facing brands.”
Of the 27 here, 7 also cover security.
Behind Direct Line, ahead of Faith Call Center.
#15of 35
Information technology
It is the only one of the 35 here listing cybersecurity and one of 5 here listing internet.
Of the 35 here, 11 also cover manufacturing and 11 also cover retail; 2 also work in United States and 2 also work in York.
Behind DRS Acquisitions Inc., ahead of e-Rad imaging and reporting services.
#27of 58
Business services
It is the only one of the top 53 here listing cybersecurity and one of 3 here listing internet.
Of the top 53 here, 15 also cover education; 3 also work in California.
Behind DRS Acquisitions Inc., ahead of Easybee Answering Services.
#36of 101
Business
It is one of 2 here listing cybersecurity and one of 7 here listing eCommerce.
Of the top 74 here, 14 also cover call center.
Behind DRS Acquisitions Inc., ahead of eCom Customer Care Inc.