Front Desk Helpers

Front Desk Helpers provides remote employees and outsourced business services, mainly to companies in the United States. Its people work only for the client they are assigned to and carry out the same duties as office staff. The firm also runs its own telecom setup for the remote workstations.

Products and services

• Remote staffing: recruiting, screening, training and managing remote specialists.
• Customer support and sales: call handling and support teams, including round-the-clock coverage through shift schedules.
• IT support and development: remote technical staff for software, websites and apps.
• Telecom systems: cloud phone systems, desktop VoIP stations and call reporting for each remote worker.
• Security setup: protection for remote connections and improvements to a client's telecom structure.
• Healthcare support: HIPAA-compliant front-desk and telehealth agents.

Who it works with

US companies of many kinds, with a dedicated account manager and a project coordinator assigned to each client.

Key facts

• Languages: Multilingual remote workers
• Experience: About eight years in outsourcing (as stated on an earlier profile)