Front Desk Helpers

Staff who work remotely but only for one client are the product of this outsourcing firm, which supplies remote employees and business process outsourcing chiefly to American businesses. Its people carry out the same duties as office workers and, the firm says, do not split their time with other projects.

How a client gets started

The firm takes over recruiting, screening and training, then sets up the software each remote worker needs. On its site it describes a process of understanding the role, estimating the cost of the specialists requested, letting the client interview candidates or ask for a replacement, preparing staff for the work, and keeping up HR support throughout. It says most positions are filled within fourteen days and that it can draw on a very large pool of multilingual candidates. Clients can pick people during an initial training period and test their abilities, and the firm offers a short risk-free transfer period for teams moved to it.

Remote telecom built in

Every remote worker uses a cloud phone system tied to desktop VoIP stations, with call reporting and features ranging from custom voice menus to AI tools. The firm runs its own telecommunications platform and says phone costs are included in its price. It also secures remote connections and can redesign a client's telecom setup. It describes itself as an official Google cloud partner, with staff using the Google suite for daily work.

Round-the-clock coverage

For service that runs day and night, the firm schedules operators in shifts of at least eight hours and assigns an extra person for urgent cases. A project coordinator handles general communication, and clients also get a dedicated account manager. It says calls are recorded and reviewed, that quality supervisors listen to live calls and give feedback, that it contacts customers at random for ratings, and that recordings are stored on a platform protected under HIPAA rules. It reports handling more than 24,000 minutes of calls a day.

Where the staff work

The firm lists remote developers and engineers, IT support, call center services, dispatching, translation, business process outsourcing, bookkeeping and personal assistants as its largest areas. It also supports digital marketing work such as advertising research and social media management. It describes long experience dispatching trucks, couriers and local deliveries, remote coordination in home health care, and HIPAA-compliant front-desk and telehealth support for medical practices.

Why clients outsource

The firm argues that outsourcing removes office rent, equipment, benefits, taxes and recruitment overhead, and says its staff come from a management system built around workers in Northern and Central Europe. Its stated saving on staff costs is up to sixty-five percent, a claim made by the firm itself.

Front Desk Helpers provides remote employees and outsourced business services, mainly to companies in the United States. Its people work only for the client they are assigned to and carry out the same duties as office staff. The firm also runs its own telecom setup for the remote workstations.

Products and services

• Remote staffing: recruiting, screening, training and managing remote specialists.
• Customer support and sales: call handling and support teams, including round-the-clock coverage through shift schedules.
• IT support and development: remote technical staff for software, websites and apps.
• Telecom systems: cloud phone systems, desktop VoIP stations and call reporting for each remote worker.
• Security setup: protection for remote connections and improvements to a client's telecom structure.
• Healthcare support: HIPAA-compliant front-desk and telehealth agents.

Who it works with

US companies of many kinds, with a dedicated account manager and a project coordinator assigned to each client.

Key facts

• Languages: Multilingual remote workers
• Experience: About eight years in outsourcing (as stated on an earlier profile)