Answering Service Company

HiredSupport

Outsourced customer support for eCommerce and SaaS companies, covering live chat, email, tickets and voice calls

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TrustList summary

HiredSupport runs outsourced customer service for eCommerce and SaaS businesses. It handles chat, tickets, email and voice calls, and says more than 100 companies already use its service.

Services

Live chat and email support: agents who answer customer chats and emails.
Ticket handling: working through customer support tickets for a client.
Voice call support: phone support handled by outsourced agents.
Sales and back office processing: sales support and back-office work alongside customer care.
Quality assurance: ongoing checks of agent work after the team goes live.

Customers and markets

Startups and digital businesses that want round-the-clock support, plus businesses in other industries. Agents are matched to each client's brand after a short training period.

Key facts

Coverage: support 24 hours a day
Agent locations: USA, neighbouring countries and global teams
Languages: English and Spanish for bilingual agents
Onboarding: training takes from a few days to 3 weeks

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

HiredSupport is ranked on 5 TrustList rankings: #3 on 1, #4 on 1, #25 on 1, #37 on 1 and #42 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. HiredSupport has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 5 rankings

On 2 of these it sits behind Hallmark Consumer Services, ahead of Hounders.

#3of 6
Dental
It is the only one of the 6 here listing gaming and information technology.
Of the 6 here, 4 also cover eCommerce and 4 also cover medical.
Behind eCom Customer Care Inc, ahead of Imagenet LLC.
#4of 26
Ecommerce
It is the only one of the 26 here listing KPIs and SaaS.
Its profile: “HiredSupport runs outsourced customer service for eCommerce and SaaS businesses.”
Of the 26 here, 14 also cover consumer products & services and 14 also cover business services.
Behind DSG.
#25of 35
Information technology
It is the only one of the 35 here listing dental and one of 6 here listing automotive.
Of the 35 here, 15 also cover financial services and 14 also cover telecommunications; 2 also work in United States and 2 also work in York.
#37of 54
It
It is one of 8 here listing eCommerce and one of 9 here listing government.
Its profile: “It handles chat, tickets, email and voice calls, and says more than 100 companies already use its service.”
Of the top 52 here, 15 also cover information technology and 11 also cover security; 2 also work in Florida and 2 also work in Dubai.
Behind H-Line Soft, ahead of Innovative Vision.
#42of 58
Business services
It is one of 10 here listing outsourcing and one of 12 here listing legal.
Of the top 53 here, 15 also cover education; 3 also work in California.