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Speech Analytics Software

Observe.AI

AI agent platform for customer experience teams, covering voice and chat service, agent guidance and quality assurance

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  • Sentiment Analysis
  • Reporting/Analytics
  • Call Recording
  • Call Center Management
  • +10 more
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About Observe.AI

Observe.AI is a customer experience platform built around AI agents. They handle customer requests, guide staff in real time and review interactions. The company began as a speech and language analytics product for voice service teams that analyses calls at scale.

What Observe.AI offers

  • AI agents for customers — resolve requests across voice and chat, from identity checks through to completion.
  • AI agents for frontline teams — supply context and suggested next steps during live interactions.
  • AI agents for operations — evaluate interactions, produce coaching and highlight problems across the operation.
  • Conversation analytics — reviews every call to improve quality and monitor compliance.
  • Workflow orchestration — runs voice and chat processes with governance suited to complex service operations.

Who it works with

Contact centres and customer service operations, including organisations in banking, insurance and healthcare.

Key facts

  • Channels: voice and chat
  • Focus: customer service quality, compliance and agent coaching

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Sentiment Analysis
  • Reporting/Analytics
  • Call Recording
  • Call Center Management
  • Automatic Transcription
  • Business Coaching
  • Customer Experience Management
  • Web-Based, Cloud, SaaS
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online

What the business tells TrustList

Stability: major incidents
0 incidents measured
Security certifications
SOC 2 Type II, ISO 27001 evidence sent

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