Tethr

Tethr is a conversation intelligence product that analyses customer calls, chats and emails to find what drives cost, churn and sales. It has joined Capacity, which keeps the same conversation intelligence and automated quality assurance under the Capacity name.

Main features

• Conversation intelligence: scores and benchmarks every interaction against other companies.
• Automated quality assurance: analyses all conversations instead of a small sample.
• Real-time agent assist: guides agents during calls toward a good outcome.
• Churn and sales insight: spots customer friction and the techniques that win business.
• Model library: thousands of prebuilt models, with prescriptive dashboards.

Who it works with

Contact centre teams that want to lower costs, reduce repeat contacts, improve first-call resolution and coach agents. It connects with any voice platform.

Key facts

• Parent: Capacity
• Integrations: over 200 prebuilt connections
• Reach: Capacity serves more than 20,000 organisations