CommTRACK CLM

CommTRACK CLM is a customer lifecycle management platform made for car dealerships. It reacts to events in the customer relationship and is meant to serve as the shared information backbone across a dealership group.

What CommTRACK CLM offers

• Lifecycle management — tracks each customer through the stages of their relationship with the dealership, driven by events.
• Integrated telephony — IP and PSTN calling is built in, so the platform can run a full contact centre.
• Flexible contact centre set-up — the calling team can sit in one central place or be spread across the dealership's outlets.
• Conversion and savings focus — positioned as a way to raise conversions and cut costs rather than add overhead.

Who it works with

Automobile dealerships, from single sites to groups with several outlets.