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Customer Success Software

Akita

Customer success platform that unifies SaaS data into health scores and playbooks for account teams

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About Akita

Akita is a customer success platform that pulls data from more than a hundred SaaS tools into a single view of each customer. Teams use it to see which accounts are healthy and which need attention.

What Akita offers

  • Unified customer data — connects to a wide range of SaaS applications to combine usage and account information.
  • Health scoring — a configurable scoring system that flags customers at risk of being overlooked.
  • Journey tasks and targets — lets teams define actions and goals for each stage of the customer journey.
  • Playbooks and reviews — scheduled business reviews and playbooks that fire on good or bad user behaviour.
  • Team alerts and CRM sync — Slack notifications and a two-way Salesforce sync keep the wider organisation informed.

Who it works with

SaaS companies and other businesses with customer success or account teams.

Profile written by TrustList from the business's own published information, Oct 2026.

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Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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