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Contact Center Software

SAP Contact Center

Contact centre software from SAP for moving older call centres to multi-channel customer service

By SAP

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About SAP Contact Center

SAP Contact Center is software for running customer contact operations. It is presented as a way for organisations to move away from older call centres towards a contact centre that handles several channels. It comes in two forms from SAP.

Features

  • Omnichannel contact handling: manages customer conversations across more than one channel.
  • On-premise version: SAP Contact Center runs on a company's own systems.
  • Cloud version: SAP Contact Center 365 is the other option.
  • Modernisation of legacy call centres: replaces older call centre set-ups.

Customers and markets

The description is aimed at organisations that currently run traditional call centres and want to update them. No industries or sizes are named.

Key facts

  • Vendor: SAP
  • Deployment options: on-premise and SAP Contact Center 365

Profile written by TrustList from the business's own published information, Oct 2026.

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