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OMBEA

An AI-powered platform helping retail and service teams act on frontline customer feedback

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  • Founded 2011
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About OMBEA

OMBEA, based in Sweden, runs a customer experience platform. Retailers, hospitality groups and service businesses use it to lift satisfaction store by store and outlet by outlet.

Products and services

  • Real-time frontline feedback: shows staff what customers say about service speed, queues and stock choice, so each site can respond straight away.
  • AI-assisted analysis: uses AI to spot problems and point staff to concrete fixes.
  • Centralised head-office visibility: gives head-office teams a combined view of feedback across all channels and locations.
  • Feedback terminals: physical devices used to collect responses in stores.

Clients

OMBEA is used by retail, hospitality and service organisations; OMBEA reports over 500 million answers gathered through its terminals in more than 120 countries.

Key facts

  • Based in: Sweden

Profile written by TrustList from the business's own published information, Sep 2026.

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