Connectability IT Support

Managed IT for Toronto businesses, with the choice of full or shared responsibility

For about thirty years, Connectability IT Support has kept the computers, networks and security of Toronto-area companies running. Some clients hand it the whole IT function, while others use it as extra capacity beside an in-house team that is stretched, and it offers a free consultation in which it reviews a company's systems and security protections.

How the service is priced and run

Managed plans are set up around a fixed monthly fee, with unlimited hardware and software installation and round-the-clock computer and network management included. The firm lists five reasons to choose it: no fine print, no first-line technician standing between a caller and an expert, response-time guarantees, a choice between month-to-month and long-term terms, and a stronger focus for the client on its own business.

Range of services

Its site groups the work into managed services, cybersecurity, cloud services, a help desk, multiplatform support, business phone systems and IT consulting. In older descriptions it also lists data backup and recovery planning, cybersecurity awareness training, mobile device management, VoIP and co-managed IT, in which its specialists work beside a client's own staff on projects or specialist tasks.

The process

Clients meet to discuss their needs, review and agree an IT plan, and then move on to technology that supports growth. The firm's aim is to prevent the trouble it says weak IT causes, namely lost efficiency, security gaps and competitive disadvantage through downtime.

Who it is aimed at

The firm speaks to chief executives and owners who feel their technology cannot keep up with their needs or who spend more energy on cybersecurity threats than on core operations, and to IT teams that need extra people or skills for complex projects.

Recognition

It says it has won a consumer choice award for managed IT services. This is the firm's own claim.