FusionTek

Serving clients in Seattle, Tampa and Washington DC, FusionTek is an IT provider that combines managed support with network security and cloud work. It describes itself as both a managed services provider and a managed security services provider, and it says it has 18 years of experience in managed IT and cybersecurity for small and medium-sized businesses.

Co-managed and fully managed IT

Clients can take fully outsourced IT, or run a co-managed arrangement in which FusionTek supports an in-house team. The service includes hardware procurement and hardware as a service, so a client can pay for equipment as an ongoing cost rather than buying it outright.

Cloud and Microsoft 365

Microsoft 365 is set up for clients, and the firm lists a dedicated page explaining why it recommends Microsoft 365 for clients. Email and spam protection sits alongside this work, keeping mail flowing and filtering out the messages that threaten a client's systems.

Business phone systems

FusionTek installs and supports VoIP phone systems, and it specifies Sangoma systems as its phone platform. This sits within the wider managed service, so that telephony is maintained along with the rest of a client's network.

Network security and monitoring

Network security management covers the controls a client's network needs, and network monitoring and management keep an eye on the infrastructure day to day. The firm describes itself as an MSSP as well as an MSP, which means it handles security services on top of routine IT support.

Ransomware response and recovery

The ransomware service has three parts: protection, a response process for when an attack happens, and remediation. Backup and recovery and business continuity planning sit alongside it, so that a client knows how its work will carry on after an incident.

Project, compliance and office work

IT project consulting and compliance consulting are offered for clients with specific requirements. The firm also handles office moves and the cabling that goes with them, and it supplies the network changes a relocation needs.

Sectors and partners

Its client sectors include accountancy and finance, design and engineering practices, construction and heavy civil work, healthcare, legal and not-for-profit organizations. Its technology partners are Microsoft, Datto, SonicWall and Illumio.