Jacobsons Direct

Key Teams and Service Offerings

Our team of strategists will work with you to restructure current marketing strategies by cross-examining existing business practices with today’s market This team has experience working with businesses across various verticals including automotive, real estate and government agencies

Our Strategy team can help you with:

• Conducting a maturity assessment to grade current success of implementation processes
• Researching the current market and customer interest in that market
• Constructing customer journey maps to discover potential hurdles for customers
• Developing an effective customer experience and CRM strategy Our diverse and experienced team of customer service representatives is specifically trained to act as your voice and represent your brand We have an array of inbound and outbound communication experts available for businesses large and small

Our Call Center team can help you with:

• Tailored outreach and customer response surveys
• Acting as an inbound customer care center to help balance a clients available time and resources
• Leading telemarketing campaigns to current customers and prospects
• Determining the sales-readiness of leads before passing them to the client Combining both qualitative and quantitative research, our expert researchers take a strategic approach to analytics They use real-time data to evaluate relevant industry values specific to your region to obtain actionable insights towards the growth of your business

Our Research Team can help you with:

• Acquiring and evaluating measurable qualitative and quantitative data
• Engaging and collecting desktop research to compare with primary research
• Investigating competitors’ marketing strategies and conducting a SWOT analysis Our data experts work with in-house data management systems to collect data that produces meaningful insights towards company value and areas of growth

Our Data Experts can help you with:

• Developing strategies for reliable, accurate data collection and acquisition
• Creating, managing and securing comprehensive data management systems
• Ensuring data remains clean and free of errors
• Analyzing data in respect to a number of business assets including customer relations
• Collating results of data analysis into actionable metrics
• Segmenting and profiling customer data for precise handling and statistics
• Creating and managing business intelligence dashboards to measure company performance and success Our talented technology experts develop the foundation of your CRM system based on your needs, capabilities and time constraints This will allow for the most productive application to understand your customers and take care of their needs

Our Technology team can help you with: