Intelsa

Intelsa is a business process outsourcing company in Medellín, Colombia. It runs customer service, sales and back-office operations that combine trained human agents with AI tools, and the website says more than 20 companies work with it.

What Intelsa does

• Customer service: support available around the clock by phone, chat, WhatsApp, social media and email, with AI proposing replies and setting priorities.
• Omnichannel contact: joining voice, chat, messaging, social media and email in one system that analyses customer intent.
• Sales conversion: turning customer enquiries into sales across different contact channels.
• Debt recovery: contacting customers with overdue balances while protecting how they see the brand.
• Back-office automation: capturing and processing information in any format, and automating repetitive tasks.

Who it serves

Companies that outsource customer contact, sales follow-up and back-office work. The website says more than 20 companies have placed their trust in its service.

Key facts

• Based in: Medellín, Colombia
• Certifications: ISO 9001:2015 for quality management and ISO 27001:2013 for information security
• Clients: more than 20 companies, as stated on the website