Isicall

Isicall is a multilingual phone answering and secretarial service for doctors and medical practices across Europe. Its medical secretaries answer calls in several languages, handle appointments and provide a reception service for clinics.

Services

• Phone answering: multilingual call handling by medical secretaries from 7:30 to 20:00 on weekdays, with morning cover at weekends.
• Online appointment booking: patients can book at any time, with reminders, secure messaging and statistics.
• Agenda software: customisable agendas that work from a smartphone, tablet or computer, in more than one language.
• Secretarial support: typing letters and medical reports, and extra cover when a practice is overloaded.
• Remote reception: a hostess who greets patients, tells the doctor of their arrival, answers questions and books appointments on weekdays from 8:00 to 20:00.
• Website and print support: websites and promotional documents, prepared with a graphic designer who specialises in the medical field.

Who it serves

Clients include general practitioners, surgeons and specialists, among them a gynaecologist and a child psychiatrist, in France and Luxembourg.

Key facts

• Experience: 25 years in the medical sector
• Languages: Several European languages, with others available on request
• Recommended by: Doctors in the CDGAM group