Contact Automation

Contact Automation is a telephony company that builds and hosts IVR systems, live agent call centres and outbound calling for its clients. Clients do not need their own equipment or several suppliers to run the phone applications it builds.

What Contact Automation offers

• IVR and call routing: automated phone menus that answer callers and send each call to the right place.
• Live agent services: 24 hour call centres with agents who take inbound calls, including calls after hours.
• Outbound broadcasts: messages sent quickly to large contact lists, with results shown in the reporting portal.
• Lead capture and transcription: collecting contact details from callers and transcribing surveys and customer service responses.
• Toll-free and vanity numbers: numbers set up and handled by the company, without extra phone lines or equipment.
• Reporting portal: real-time access to call data from any location, with tools for building new charts.

Who it serves

The company says it serves companies of all sizes and budgets across a wide span of industries, and builds automated services for nearly any sector.

Key facts

• Availability: 24 hours a day, 7 days a week, through nationwide live agent call centres.
• Experience: over a decade of building and hosting technology solutions for companies in many verticals.