Contact Automation - Call Center Company
Contact Automation
Our blended approach to Interactive Voice Response creates much more efficient end-user experiences, generating higher ROI through increased customer service and retention and lower operational costs
Our reporting portal is a unique real-time reporting tool that allows our customers to access their data from anywhere in the world State of the art configuration utilities allows users to generate new visualizations or implement modifications to existing charts in record time
We handle your complete solution allowing you to focus on your core Competency Check out our options and features included
For over a decade now, we have been building and hosting customized technology solutions for companies across a wide span of verticals learn more From Interactive Voice Response to Call Routing to Live Agent services, we offer custom-fit solutions guaranteed to increase your business' efficiency and customer service learn more Our Professional Services suite allows our customers to make us their one-stop shop for customized applications and outsourced professional support learn more The services offered by our 24/7 nationwide live agent call centers provide our customers with the ability to receive after-hours calls and top-level customer service at highly competitive rates learn more
At Contact Automation, we offer complete custom solutions for all of your telephony and IVR needs We pride ourselves on our ability to create and deploy world class automated services for nearly any industry By integrating our advanced IVR and live agent services, we can create and host specialized Inbound and Outbound telephony solutions, giving you the reduced cost and improved business efficiency without the need to purchase equipment or pay multiple companies to build and host your application
Save your time and resources with IVR solutions custom-built to the needs of your company and customers
Broadcast your message to 100s or even thousands of people quickly and efficiently, and view analytics in your personal reporting portal
Save time and money capturing the contact information of your leads with our information capture and transcription services
Receive a toll-free/vanity number and have it provisioned and handled without the need for additional phone lines, equipment, or long-term agreement
Optimize your customers' experiences with voices of some of the industry's most regarded and proficient talents
Whether it's making the most of each and every lead or transcribing survey or customer service responses, our skilled transcriptionists and state of the art platform work together to give you the most for your money
Our 24/7 nationwide call centers are committed to providing the highest levels of customer service to companies of all sizes and budgets
Recalls and surveys are among the many areas that our outbound live agents are highly experienced in executing on demand
Our email support team goes hand-in-hand with our IVR and live agents to create 360 degree customer service and support
Contact Automation had the chance to exhibit at the ERA's D2C Conference this September in Las Vegas, Nevada
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