Contact Point 360

Contact Point 360 is a customer experience outsourcing company that serves large brands with omnichannel support, multilingual service and business process management. It runs customer support teams for clients across several regions.

Services

• Omnichannel customer support outsourcing: support delivered across the communication channels a client's customers use.
• Multilingual customer experience solutions: customer experience services delivered in several languages.
• Hybrid shoring: support work split between the client's site, the company's own sites and home-based staff.
• Speech analytics and voice AI: speech analytics and voice AI tools that give insight into customer conversations.
• Global tech recruiting: recruiting technology staff and outsourcing technology work for clients.

Who it serves

The company says it serves brands across different industries that want outsourced customer support and advanced contact centre technology.

Key facts

• Locations: contact centres across North America, Latin America, Europe and Asia.
• Workforce: a talent pool that is not limited to one place, through work-at-home solutions and technology.
• Development: an in-house development team with expertise across various platforms and technologies.