Impel Service & Solutions Limited (ISSL)

Impel Service & Solutions Limited (ISSL) is a business process outsourcing firm based in Dhaka, Bangladesh. It has operated since 2011 and serves domestic and international clients across several business domains. Its stated approach centres on quality-driven processes, information security and data-led reporting.

Products and services

• Call centre operations: standard call centre setups with trained staff, IVR call handling, call recording and cloud-based data capture.
• Back office support: a skilled project implementation team and back office support for client operations.
• Digital and social media marketing: marketing work across digital and social channels.
• Software and app development: building software and apps for clients.
• Training and HR sourcing: staff training, quality control and HR sourcing for client operations.
• Data analytics and reporting: periodic reporting and data analytics shaped to each client's needs.

Who it works with

It serves clients locally and internationally across several business domains.

Key facts

• Based in: Dhaka, Bangladesh
• Founded: 2011
• Team: Over 250 members
• Certification: ISO 9001:2015