Business & Services Solutions

• Telesecretary service Virtual assistance Hotline First level information Managing calendars Drafting documents
• Back-office Order entry Mode of data Email processing Chat support Social networks
• Technical support Technical Assistance User support Conduct of activity
• Other Services Helpdesk call center Outsourcing of services Leader Outsourcing Fidélisation clients call center Commercial Outsourcing
• Fidélisation clients call center
• Other Services Relocation of calls BPO Outsourcing Centre de contact Externalisation de télémarketing Leader call center
• Other Services Telesales service Tunisia Outsourcing Outsourcing Expert multichannel call center 24/7 Multilingual & Multichannel Call Center Services

Call Centers Tunisia: BSS your offshore call center in Tunisia

BS-Solutions is a worldwide specialist in customer service and customer satisfaction Our portfolio of services is developed in order to create intelligent and innovative experiences for your customers that ensure loyalty and growth: call offshoring, telemarketing, customer gain, prospecting and project detection, technical support and helpdesk, customer loyalty

Your customers trust you to protect their data, and the integrity of your business depends on it Protecting them and your business means working with a call center in Tunisia that is as committed to data security as you are

Whether you work in retail, finance or technology, we have something for you As a true outsourcing partner, BS-Solutions actively guide you in your digital agenda management and offer you the opportunity to improve the way you communicate with your customers Our goal is to give you more time to focus on your business and its prosperity, by offering a multilingual service and multichannel solutions

By combining your wishes and our long-standing experience in call center customer loyalty in Tunisia, we will together develop a high-level customer experience and help you and your company to progress in your digital journey

We have multi-channel sales teams specialized in all fields, with a single target: to increase online sales, by offering fast and efficient customer service 24/7

Certificates, Awards and Recognition:

We are creating a new concept of contact center in Tunisia which combines innovative solutions with humanity, emotion and empathy from our teams

Our mission is to empower companies to build stronger relationships with their customers by making real connections that build brand value

Our values are what make us who we are: they shape the way we do business, are fundamental to our corporate culture and lay the solid foundation for what sets us apart from others Operational excellence at the heart of our Call Center services in Tunisia

Your Business, Our Solutions!

• Answering and Booking Services
• Technical support and hotline
• Mystery Shopping and Recovery
• Emailing Chat and E-moderation
• Order Fulfillment & Tracking

Multilingual Call Center Solutions

Our offshore contact center provides outsourced call center services for companies based in Canada, USA, France, Italy, Spain, Germany, Netherlands, Norway, Turkey, United Kingdom, Russia, UAE, Dubai, Qatar, Kuwait and Saudi Arabia in more than 12 languages: English, French, Arabic, Spanish, Italian, German, Dutch, Chinese, Portuguese, Norwegian, Russian, Turkish, Polish and more

Operational excellence at the heart of our Call Center services in Tunisia

Our approach to enterprise-wide execution excellence enables us to deliver consistent service levels focused on iterative improvements and ensure you continue to meet and exceed your business goals We don't have a typical program for our employees; rather we actively engage them in their own experience and encourage a corporate culture of continuous improvement

• Customer interactions processed since 2012