Call-IT

Call-IT is a customer contact specialist that has operated inside the WEngage group since 1 January 2023. Before that it worked alongside IPG and In2com under the Koramic2Engage umbrella, and the three pooled their activities. The combined group serves clients across Europe.

Services

• Customer contact handling: dealing with client enquiries through a wide range of communication channels.
• Multilingual service: support delivered in many languages so that customers are reached across the continent.
• Full customer journey coverage: contact work from winning new customers through to keeping them.
• Customer interaction management: a growing service range that the group presents as a single point of supply in Europe.

Clients

The group says it has worked on projects in many sectors, including telecom and retail or e-commerce, and tries to learn the specific challenges of each industry.

Key facts

• Operating brand: WEngage, formed from IPG, Call-IT and In2com
• Group locations: Belgium, the Netherlands, Morocco, Türkiye and Suriname
• Experience: more than 30 years of combined contact centre experience
• Parent group: Koramic2Engage