Anser Services

Anser Services provides live telephone answering from call centres located across the USA. The operation traces its history back to 1949 and staffs calls day and night throughout the year. It says its agents follow each client's instructions instead of a single standard script.

Products and services

• Call answering: trained agents pick up every call at any hour.
• Appointment scheduling: diary bookings made for the client.
• Customer service answering: callers handled to the client's rules.
• Virtual receptionist: front-desk cover without an in-house hire.
• Healthcare answering: patient calls routed with on-call escalation.

Customers and markets

Hospices and home health, medical clinics, plumbing, electrical and heating firms, legal professionals, oil and gas service firms, property management, heavy equipment sellers and funeral homes.

Key facts

• Availability: twenty-four hours, every day
• Serving since: 1949
• Centres: all in the USA