Connect International, LLC - Call Center Company
Connect International, LLC
Qualified, Flexible Staffing for Any Back-Office Task
Keep customers and attract future business with people-first customer service solutions
Extend your staff and reduce costs with qualified agents who understand the value of efficiency and accountability
Ensure the best possible service via Connect’s call monitoring, evaluation and improvement planning services
Resume research and analysis, Initial phone screening and appointment setting
Connect International has spent years redefining the nature of outsourcing and nearshore staffing solutions With a focus on financial services, we’ve arrived at people-first offshore or nearshore staffing services that reduce business costs while providing quality interactions We strive to make Connect International an extension of our clients’ offices
Located in Central America, Connect’s services have the nearshore benefits associated with our close proximity to the US while providing clients with cost savings often greater than those associated with traditional markets such as India or the Philippines (40 – 60% in most cases)
With the lowest turnover rate in the industry, Connect agents have more experience than the average BPO or Call Center in the markets we mainly serve – such as loan verification, debt collections and customer care We also strive to maintain a low ratio of managers to agents allowing for more focused, personal oversight for our agents Furthermore, this ratio enables us to train our agents effectively and efficiently using proven methods developed over the course of 10 years
Say good-bye to turnover nightmares as typical programs can start within three weeks
All of our agents are bilingual having learned English and Spanish throughout their education Many of them have also lived in the U S
Most of Connect International’s customers realize savings of over 40% compared with their internal costs
Operations are located in the Mountain and Central time zones providing proper coverage for U S based businesses
We maintain a symbiotic relationship with our clients; Strategy and execution lie at the heart of our commitments The client controls the frequency of communication Managers and supervisors discuss client goals with agents Percentages and evaluations are measured monthly; however, agents are monitored daily for our offshore and nearshore staffing solutions
From concept to execution, Connect’s nearshore staffing services are tailored to integrate fluidly into your existing business operations – within 15-30 days Here’s an overview of the process used to implement services and reduce your operational costs
Initial introduction call to assess your needs and explore opportunities
After analyzing and evaluating the needs of your business, Connect will follow up, in a short amount of time, with solutions that work
Connect will allocate agents and produce the start-up planning documents including GANTT charts and critical milestones
Managua, Nicaragua is in the Central Time Zone half the year, and in the Mountain Time Zone the other half of the year The time zone proximity allows our staff to easily work with our U S based customers
Panama is in the Eastern Standard Time (EST) zone and five hours behind Greenwich Mean Time (GMT-5) There is no daylight savings in Panama, so the time difference with U S destinations changes by an hour during daylight savings
Not at all While Spanish is the official language, English is widely spoken, especially among our target workforce In Managua, many of the high schools teach lessons in English Additionally, a fair number of high school graduates go on to college to further their studies, which are conducted in English Many Nicaraguan and Panamanian citizens have lived in the United States, and have returned to Nicaragua to raise their families
No However we encourage new programs to start with 4-6 agents in order to provide a solid representation of the benefits our services will provide
All of our potential candidates need to pass a drug-test and criminal background check prior to being considered for employment
The training program is adapted to fit the specific service utilized Classroom training is provided in all cases, with lectures, hands on role-playing, case study reviews and testing Specific statutes such as FDCPA, TCPA, etc , are taught for programs that require such pertinent information Client specific knowledge, KPIs and other such information are delivered in various way, including “train the trainer”, webinars, and in some cases client site visits
