BPO Service Company

Kura

UK and South Africa customer service outsourcer running contact centres for regulated industries

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TrustList summary

Kura is an independent customer experience and contact centre outsourcer with operations in the UK and South Africa. It says it has been in business for over thirty-five years and designs each service around the client's own operation rather than a standard model.

Services

Customer service: handling enquiries on behalf of client brands.
Complaints management: resolving complaints while meeting regulatory expectations.
Sales and customer acquisition: outbound and inbound conversations focused on conversion.
Collections and payment support: debt recovery handled fairly and in line with rules.
Customer insights and analytics: reporting on customer interactions.

Clients

Organisations in regulated sectors including utilities, telecommunications, healthcare and charities, for both business and consumer customers.

Key facts

Locations: UK and South Africa
Team: over two thousand people, according to earlier company material
Track record: more than thirty-five years

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Kura is ranked on 3 TrustList rankings: #5 on 1, #8 on 1 and #22 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Kura has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 3 rankings

#5of 22
Utilities
It is the only one of the 22 here listing charity and NET.
Its profile: “Organisations in regulated sectors including utilities, telecommunications, healthcare and charities, for both business and consumer customers.”
Of the 22 here, 14 also cover financial services and 12 also cover business services.
Behind Fusion BPO Services.
#8of 40
Telecommunications
It is one of 3 here listing legal and one of 4 here listing insurance.
Its profile: “Organisations in regulated sectors including utilities, telecommunications, healthcare and charities, for both business and consumer customers.”
Of the 40 here, 15 also cover information technology and 15 also cover medical.
Behind Intelli Solutions.
#22of 37
Customer service
It is one of 3 here listing utilities and one of 5 here listing medical.
Its profile: “- Customer service: handling enquiries on behalf of client brands.”
Of the 37 here, 18 also cover outsourcing and 9 also cover call center; 3 also work in Dublin and 2 also work in North Yorkshire.
Behind Kendlebell Ireland.