Kura

Kura is an independent customer experience and contact centre outsourcer with operations in the UK and South Africa. It says it has been in business for over thirty-five years and designs each service around the client's own operation rather than a standard model.

What Kura offers

• Customer service — handling enquiries on behalf of client brands.
• Complaints management — resolving complaints while meeting regulatory expectations.
• Sales and customer acquisition — outbound and inbound conversations focused on conversion.
• Collections and payment support — debt recovery handled fairly and in line with rules.
• Customer insights and analytics — reporting on customer interactions.

Who it works with

Organisations in regulated sectors including utilities, telecommunications, healthcare and charities, for both business and consumer customers.

Key facts

• Locations: UK and South Africa
• Team: over two thousand people, according to earlier company material
• Track record: more than thirty-five years