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BPO Service Company

Customer Connect Malaysia

Kuala Lumpur outsourcing firm running inbound and outbound call centre, telesales and technical support services

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About Customer Connect Malaysia

Customer Connect Malaysia, known as CCM, is a business process outsourcing company based at Kuala Lumpur Sentral. It runs inbound and outbound contact centre work for other businesses, either as an outsourced team or inside a client's own operation, with the aim of keeping their customers satisfied and loyal.

What Customer Connect Malaysia offers

  • Customer service — handling inbound calls, enquiries, requests and complaints within agreed timelines.
  • Telesales — outbound sales campaigns run by trained agents.
  • Technical support — front-line help for customers with technical problems.
  • Insourcing — staffing and managing customer service teams within a client's business.

Who it works with

CCM serves clients across several industries. Named examples include a national utilities provider whose call centre it has run since May 2015, a telecommunications company and a multinational online affiliate platform.

Key facts

  • Based in: Kuala Lumpur Sentral, Malaysia
  • Status: MSC status company in the first Multimedia Super Corridor Cybercentre

Profile written by TrustList from the business's own published information, Sep 2026.

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