DigiCon Technologies Private Limited

DigiCon Technologies Private Limited, which trades as Digicon Technologies, is a company in Bangladesh built around business process outsourcing. Alongside large-scale call centre work it develops software, trains IT professionals and advises firms on operations, and it works with partner BPO firms abroad.

What DigiCon Technologies Private Limited offers

• BPO call centre — outsourced customer support, lead generation and debt collection with call routing.
• Software solutions — custom development and SaaS products on cloud infrastructure.
• Professional training — ICT courses and certification programmes for teams.
• Consultancy — advice on growth, process improvement and digital audits.
• IT and cyber security services — planning and running IT and ITES programmes.

Who it works with

Digicon lists telecoms, banking and finance, healthcare, utilities, automotive, logistics, security agencies, DTH broadcasting and mobile financial services among its sectors, and has worked with the Bangladesh Power Development Board.

Key facts

• Based in: Bangladesh
• Call volume: reports more than 1.2M calls a day
• Awards: ICT Solution Provider of the Year 2022; National Productivity and Quality Excellence Award 2020
• Recognition: named BPO organisation of the year in a 2019 employer brand awards scheme in Bangladesh