31West

31West supplies outsourced IT support and customer service to businesses in the United States and Europe. It adds trained agents to a client's own team, including evening and weekend cover so support runs around the clock. Billing is monthly, with no binding contract.

What 31West does

• Help desk support: triage plus tier-one and tier-two help desk, including a service for managed service providers and support for mobile apps and Microsoft servers.
• Call centre services: inbound customer service by phone, chat, email and social media for sales, returns and product questions.
• After-hours cover: support on weekday evenings and overnight, and all day at weekends.
• Cloud support: certified level-one and level-two support for Azure, AWS, IBM and Google Cloud.
• Technical support: help for computers, laptops, mobile devices and printers.
• Back-office work: data entry, processing and verification, plus finance and billing support.

Customers and markets

The company serves firms of all sizes across several industries in the US and Europe, with plans shaped to each business.

Key facts

• Based in: San Francisco, California, United States
• Terms: monthly billing, no long-term contract
• Extras: agent training, quality audits and monthly reporting included