GlowTouch Technologies

Customer support, back-office processing and technology staffing are the core of GlowTouch Technologies, a business process outsourcing provider based in Louisville. Its website notes that the company is now known as UnifyCX, and it operates centres on three continents, with Indian operations in Mangalore run through Diya Systems.

What GlowTouch Technologies offers

• Customer experience management: outsourced support desks that handle customer queries across several channels.
• Back-office BPO: data entry, data management and mining, plus indexing and filing of documents.
• Technology staffing: engineers, software developers and app developers who extend a client's IT team.
• NOC management: running network operations centres for clients.
• Analytics: data mining and reporting on business data.

Who it serves

Clients are businesses outsourcing customer care or technical work; the firm's Indian unit has been recognised for software and IT-enabled service exports to clients around the world.

Key facts

• Based in: Louisville, with offices in Mangalore and Bangalore
• Experience: more than 20 years in outsourced services
• Certified: NMSDC Minority Business Enterprise; WBENC certified as a Women's Business Enterprise
• Awards: STPI IT export awards and the FKCCI Business Excellence Award 2018 for Diya Systems