Full Circle BPO

Full Circle BPO places virtual assistants with Australian businesses so owners can concentrate on their main work. The firm is run from Canberra and provides assistants based both in Australia and overseas. Its directors, one Indian and one Scottish, bring over 30 years of combined outsourcing experience.

What Full Circle BPO offers

• Customer support: email and chat replies handled by assistants on the client's behalf.
• Administration: answering calls, booking meetings and general office tasks.
• Bookkeeping and payroll: invoicing, record keeping and routine financial processing.
• Marketing and social media: building and editing social campaigns, plus SEO and content publishing.
• CRM upkeep: keeping customer records current in the client's systems.

Who it works with

The firm serves businesses across Australia. Each assistant receives cultural and accent coaching and structured training before placement, and clients are given a trained backup assistant.

Key facts

• Based in: Canberra, Australia
• Ownership: Australian-owned, with Indian and Scottish co-directors
• Company values: performance, professionalism and progress