Data Direct

Data Direct is an outsourcing and customer experience group working across the GCC and the wider Middle East since 2002. It runs contact centre and support operations for private companies, government bodies and multinationals, and says it has delivered more than 3,000 projects in the region.

What Data Direct offers

• Contact centres — multilingual, omnichannel customer service and lead generation teams.
• AI support — AI agents and voice bots that automate customer service tasks.
• Records and information management — document management and records services.
• IT and HR outsourcing — staff augmentation and outsourced IT support.
• Flexible delivery — services run on the client's premises or from its own sites.

Who it works with

The group serves the public sector, semi-government and regulatory bodies, automotive, telecoms, banking and insurance, retail and quick commerce, healthcare, real estate and events clients. It also has partners across Africa and Asia.

Key facts

• Region: GCC and Middle East
• Serving clients since: 2002
• Membership: International Secure Information Governance & Management Association