BCC Telemarketing

BCC Telemarketing runs a UK call centre that manages telephone sales and customer contact for brand-name clients. It handles campaigns in both the business and consumer markets, covering the whole sales cycle from first call through to payment and data delivery.

Products and services

• Subscription sales: selling subscriptions, taking payment, arranging Direct Debits and passing customer data securely to publishers' data houses.
• Inbound and outbound calling: a dedicated inbound handling team that acts as part of the client's business, plus outbound telesales.
• Conferences and exhibitions: booking delegates and exhibitors after learning the event, its speakers and its aims.
• End-to-end sales: the full sales process run on a client's behalf.
• Hot key transfers and controlled circulation: live call transfers and qualification of circulation lists.

Customers and markets

The firm serves major brands in B2B and B2C sectors across many industries. Each client is given a named account manager from the start.

Key facts

• Based in: United Kingdom
• Team: more than 200 trained telemarketing agents
• Operations: dialler technology, quality control processes and an in-house IT team for campaign set-up