Conectys

Our multilingual and multicultural content moderation outsourcing teams monitor your online platforms, flag, and address inappropriate content according to your brand and social safety guidelines, thus ensuring an optimal online experience for all They help keep your brand safe while not sacrificing speed in the content moderation process Our teams moderate millions of pieces of content each month

Many of our clients are high-tech, high-growth, and come from a variety of industries including social media, gaming, e-commerce, and hospitality We also provide moderators and team leads with strong training in regulatory knowledge so they can help guide clients on changes within their business

DX Digital Experience services and consulting provide the tools you need to scale globally

Our commitment to building digital-first solutions and tools grows every day We help clients with cost and process optimization by developing and deploying Robotic Process Automation (RPA), Conversational AI, and Chatbots

Rather than viewing automation possibilities as a “silver bullet” for all revenue and process ills, we work with your team to see what processes make the most sense as automation possibilities, then design the right bot structure for that to happen

Our proprietary Customer Service Software, BlueTweak provides a customizable, integrated solution to clients allowing them to manage costs and security all while delivering real-time customer insights (NPS, CSAT, CES, FCR) in an omnichannel (voice, email, messaging, conversational AI) environment Our clients have saved over $4 5M in the last year alone when compared to those paying for similar solutions

Tenured and spirited, our carefully recruited employees have the industry expertise to wow your customers and challenge the status quo in 35+ languages

With smart locations on three continents and robust Work from Home delivery, your business becomes truly global and cost compelling

From Customer Journey to capacity forecasting and alignment, Quality Assurance, Training, Performance Management and business process automation your company benefits over 17 years of experience and expertise

We take a consultative, strategic approach to work with clients Data and reporting are customized to core SLAs and KPIs, and we develop our agents to offer solutions to your sales, product, and marketing functions

Culturally compatible multilingual services are core to our company’s ensemble We have 7 in EMEA, 5 in APAC, 1 in the Americas & WfH – 100% global scalability 24 / 7 / 365 We forecast and adapt capacity to ensure up to 24/7/365 availability for your customers and users Spread across 12 Locations, complemented by a scalable Work from Home platform Perfect team, professional approach, very satisfied Human Resource Executive, Automotive Manufacturing Conectys is an excellent partner, especially given our own rapid development and growth as a business Director of Operations, Internet Service Provider Excellent growth for the company and evidence of building the necessary resources to accommodate that growth Our clients customer experience improved considerably Highly recommend CEO, Sports Monitoring Instruments An excellent partner Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business Project Manager, Global Payments Solution Provider I'm a Conectys promoter

CEO, Luxury Automotive Manufacturing

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