Epsilon

Epsilon is a managed IT services provider and Service-Disabled Veteran-Owned Small Business in the United States. It handles IT support, compliance, security, hosting and call centre work from four locations, and charges a flat rate for ongoing support.

What Epsilon does

• Managed IT support: round-the-clock monitoring of networks and devices, with help desk support.
• Security and compliance: network security, vulnerability management and governance, risk and compliance work, including HIPAA.
• Cloud hosting: a private, secured hybrid cloud with flexible hosting options.
• Network services: network design and setup for voice and internet connections.
• Call centre support: live end-user support through several channels, all year round.
• Mobile device management: managing and securing devices for mobile staff.

Who it works with

Epsilon serves government and defence agencies, federal contractors, nonprofits, healthcare organisations and small and mid-sized businesses, from accountants to breweries.

Key facts

• Based in: Western NC, Upstate SC, Denver and Crystal City
• Status: Service-Disabled Veteran-Owned Small Business
• Contract vehicle: GSA Multiple Award Schedule, formerly IT Schedule 70