Central Communications

Central Communications is a call centre and telephone answering service that handles calls for businesses across a range of industries. It began in the 1950s as an answering service for medical and dental practices, run from a family home, and now covers clients nationwide.

What Central Communications does

• Answering and messaging: live agents take calls day or night on behalf of client businesses.
• Order taking: product, service and website orders handled by phone.
• Helpdesk and website support: agents field customer questions.
• Lead capture and appointments: callers are logged, and appointments and event registrations are booked.
• Message delivery: messages reach clients by web portal, text, secure smartphone app, email, pager, voicemail or fax.

Who it serves

The firm names medical, legal and property management businesses among its clients, plus other service businesses.

Key facts

• Coverage: nationwide
• Operating hours: around the clock
• Extras: toll-free call forwarding and an online portal for messages and on-call calendar changes
• Security: offers a HIPAA-compliant secure text app