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BPO Service Company

Callpoint

Swiss call centre providing customer service, on-call duty and help desk work for larger companies

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About Callpoint

Callpoint is a Swiss call centre provider working mainly for larger companies. Around 600 staff work across its sites in Basel, Fribourg and Zürich, and it stresses its knowledge of regulation and of the specific industries it serves.

Services

  • Customer service: handling customer contact on behalf of client companies.
  • On-call service: standby cover (Pikettdienst) for situations that need a response outside normal hours.
  • Help desk: first-line support for customers and users.
  • Compliance and data security: call centre work built around regulatory rules and data protection.
  • Scalable teams: capacity that grows or shrinks with the client's needs, backed by in-house IT expertise.

Who it works with

Callpoint mainly serves larger companies in Switzerland, including clients in regulated sectors where compliance know-how matters.

Key facts

  • Based in: Basel, Fribourg and Zürich, Switzerland
  • Team: about 600 employees
  • Awards: Swiss Customer Relations Award 2025; European Customer Champion 2026
  • Quality: certified quality processes

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-07. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Number of staff
600 people evidence sent

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