Contact Center Company

We employ state-of-the-art digital technology to identify and resolve challenges with our customers ccc by stc is the only COPC OSP certified outsourcing service provider in KSA We apply globally recognized standards to our delivery model and supporting processes The digital economy is not restricted to national or cultural boundaries – and we are able to help you embrace such requirements with our multi-lingual service offerings ccc by stc brings in localization elements and supports its local suppliers and entities to be part of the national transformation program and Vision 2030 by tapping into local and regional markets ccc is the first and only customer experience management company to have 3 strategic operational centers in three different cities – and we are growing further ccc was founded with global expertise, experience and pedigree of Startek, which operates in over 13 countries worldwide covering North and South America, Australia, Europe and Asia As businesses grow, the services they provide become more complex It is increasingly important that knowledge management is organized and efficient

Consistent and ongoing focus on excellence is the fundamental ethos ccc is focused on The modern digital economy requires a continuous correction to cyberspace to access many different form of data, often of sensitive nature

ccc has a reputation as a progressive industry leader, a trusted partner to business that acts as a driving force in advancing the BPO industry in Saudi Arabia and the wider region.

This has been made possible by the foundations built by the expertise of our shareholders stc and Startek As a joint venture between stc Group and Startek, this pedigree blends local insights with global standards

ccc has built a reputation for delivering industry leading solutions to businesses in addition to ensuring a fair, responsible and welcoming work environment for employees This success has been recognized within the industry with a host of prestigious awards These include: Policymakers are today faced with a multitude of pressing demands from citizen needs, climate change, the wider global economy to migrating populations and much more

Healthcare has never been more important than it is today As such the sector continues to enjoy sustained growth in the region and globally

With digital and Artificial Intelligence (AI) interventions, retail has undergone a revolution in the way the sector interacts with consumers, and there is a pressing need to provide high-quality experiences to the sector

Online based transactions have become ubiquitous due to the pandemic, and we have seen its introduction on multiple new industries moving towards the E-commerce model to attract and retain customers

Banking and Financial sector consumer support is a niche area due to the Kingdom’s regulations and control of the sector Explore how ccc by stc serves the needs of this market

A sector that is high in customer touch points – every interaction results in revenue and has high visibility across social media – hence, providing timely and accurate service is critical

The digital era has changed the way Energy and Utilities operate today and into the future Greater demand from consumers mean more investments are required into digitization, tools and availability of communication channels

The pace of advancements within the telecom sector has been rapid in recent years with many new pathways for growth now open A sector which enjoys its prominence due to increasing demand from consumers as well as enterprises resulting in ever evolving competition on a daily basis

Information Technology evolves too quickly and in many different ways making it difficult and complex to track trends Therefore, it is essential service providers are always in a state of readiness to adapt and change based on the needs of the market to be successful

Find out how ccc is making the headlines across Saudi Arabia and the wider region with our latest announcements, press releases and more

ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and High-performance Results for Business Process Optimization (BPO) Clients

ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation that ensures the best c

ccc by stc becomes the 1st and only Saudi company to receive COPC (OSP) certification

ccc by stc with its three strategic delivery centers based in KSA (Riyadh, Jeddah and Madinah), has become the country’s first BPO organization in S

ccc signs an agreement with Prince Muqrin University

ccc company and Prince Muqrin bin Abdulaziz University has signed an agreement to build a strategic partnership aiming at expanding businesses in Madi

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