Contact Center Company

Contact Center Company, known as ccc by stc, is a business process outsourcing and customer experience firm in Saudi Arabia. It was set up as a joint venture between the Saudi telecoms group stc and Startek, a US customer experience company that operates in more than 13 countries.

Products and services

• Customer experience management: runs customer contact operations for client brands.
• Outsourced business processes: takes over service processes under globally recognised delivery standards.
• Multilingual services: customer support in several languages for clients working across borders.
• Knowledge management: organises the information agents need as client services grow more complex.
• Remote delivery: moved to remote working during the pandemic to keep services running.

Who it serves

The company serves more than 45 clients in government, healthcare, telecoms, e-commerce, banking and financial services, insurance, travel and hospitality, energy and utilities, retail and IT. It also supports local suppliers as part of Vision 2030.

Key facts

• Based in: Saudi Arabia
• Team: more than 6000 employees
• Certification: COPC OSP standard, the only provider in the kingdom to hold it
• Sites: operational centres in three cities
• Ownership: joint venture of stc and Startek