Call & Contact

Call & Contact, trading as C&C Center, is an outsourced, Spanish-language contact centre. It staffs campaigns for sales, debt recovery and customer care, and its agents get real-time AI prompts during calls. The company has run for more than 15 years under ISO 9001 certified processes.

Products and services

• Telephone sales: outbound campaigns run through the client's own CRM, such as Salesforce or HubSpot, or through its Neotel system.
• Collections and loyalty: recovering overdue accounts, retaining customers and updating contact databases.
• Customer service: multichannel support with call recordings and full reporting.
• CATI surveys: computer-assisted phone interviews, plus automated surveys over WhatsApp.
• Campaign dashboards: live monitoring and full access to campaign data.

Customers and markets

Companies in health insurance, vehicle tracking, retail and hospitals; named clients include Hominis, LoJack, Masalin Particulares and Sanatorio Güemes. Past work covers more than 1,200 mystery shopping visits in CABA and GBA and managing medical appointments.

Key facts

• Experience: over 15 years
• Certification: ISO 9001
• Language: Spanish