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BPO Service Company

Fonolo

Contact centre call-back software, now part of Verint and offered as Verint Callback

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About Fonolo

Fonolo makes call-back software for contact centres, letting callers skip the hold queue. The business is now part of Verint, and its product is sold as Verint Callback, which can be paired with Verint's voice self-service tools.

What Fonolo does

  • Voice call-backs: callers press a key to request a call-back; the system waits in the queue and connects them once an agent is free, with CTI data kept intact.
  • Call-backs on any channel: call-back options on phone, web, mobile and digital channels.
  • Visual IVR: a customised menu for choosing service options before a call.
  • Customer portal: a self-managed environment for configuring the service.
  • Verint IVA Voice: AI-driven voice self-service that can be combined with call-backs.

Customers and markets

The software serves contact centres dealing with call spikes and long queues, including large brands. A client comment on its earlier site comes from Reliance Teleservices in the utilities sector.

Key facts

  • Owner: now part of Verint
  • Delivery: SaaS service that integrates with existing contact centre platforms

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-07. Organic ranks only; sponsored placements are never ranks.

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