Fonolo

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%

Decrease expensive toll and trunk charges and other unnecessary telephony costs

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you

//HOW FONOLO EMPOWERS YOUR BUSINESS

Eliminate hold time and boost customer service.

Call-backs are a customer experience no-brainer: Improve metrics, increase ROI, and smooth out call spikes with the click of a button DISCOVER VOICE CALL-BACKS

Dreading the Monday call surge?

You’ve got a Monday problem

Stop suffering from weekly call spike stress Find out how Fonolo can make your Mondays marvelous

Customized call-backs on phone, web, and mobile.

Deliver an exceptional customer experience by offering call-backs on any channel, at any time DISCOVER VISUAL IVR

Your contact center is swamped with customer calls

When all your agents are busy, your customers are left waiting on hold

Give your customer the option to 'Press 1' for a call-back

When a call-back request is made, the call is transferred to Fonolo and your customer hangs up

Fonolo waits on hold so your customer doesn't have to

Our SaaS solution places a new call to your contact center on behalf of the customer

Ring! A happy customer is connected with your agent

Your agent will answer a regular inbound call with CTI data intact Then, your customer receives a call from Fonolo with a live agent on the line

Millions of Customers Save Time with Fonolo

60%

decrease in Abandon Rate

Hear It Straight From Our Clients

• INDUSTRYUTILITIES Virag Solanki Leader, Reliance Teleservices “At Reliance, we continually strive to provide our customers with an optimum experience
• During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue
• We look forward to our continued partnership with Fonolo
• ” READ THE SUCCESS STORY  “At Reliance, we continually strive to provide our customers with an optimum experience During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue We look forward to our continued partnership with Fonolo ”
• INDUSTRYFINANCE Mark Edelman V
• P
• Digital Member Services “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale
• ” READ THE SUCCESS STORY  V P Digital Member Services “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale ”
• INDUSTRYINSURANCE Allison Garretson SVP, Operations & Customer Engagement “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue
• We also wanted to mitigate our abandon rate on busy days
• Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution
• ” READ THE SUCCESS STORY  SVP, Operations & Customer Engagement