Call Assist

Call Assist is an Australian contact centre based in Geelong that takes on phone work and administration for other organisations. It runs inbound and outbound calling, omnichannel support and virtual office services, and describes its wider offer as business process outsourcing for clients across Australia, New Zealand and the South Pacific.

What Call Assist offers

• Outbound calling: telemarketing, lead generation, appointment setting and follow-up calls for sales and marketing campaigns.
• Inbound customer service: a help desk that takes enquiries, processes orders and deals with complaints on a client's behalf, built around an agreed service plan and training manual.
• Omnichannel support: contact handled across phone, email, chat and social media.
• Market research: outbound surveys that gather information about a client's market.
• Virtual office and administration: call handling, message forwarding, diary booking and virtual secretaries for firms without their own front office.
• Business process outsourcing: wider back-office tasks taken off a client's hands.

Who it serves

The firm names sole traders, small and growing businesses and web-based operators as users of its virtual office, and larger organisations for its call centre campaigns. It also writes about product recall lines and phone answering for firms in Australia and New Zealand.

Key facts

• Based in: Geelong, Australia
• Capacity: 20-seat call centre
• Regions: Australia, New Zealand and the South Pacific